This page will be frequently updated with the most current information about the Town’s COVID-19 response including service updates, information and resources, and press releases and other communications sent to date.
UPDATE - January 7, 2022: Paradise Valley Returns to Phase 1 of Its Reopening Plan
As a result of limited staffing due to illness and in order to ensure the health and welfare of our citizens, employees, and customers, the Town has reactivated Phase One COVID-19 protocols.
Phase One means in-person services are being curtailed in accordance with State, Federal and Local recommendations regarding COVID-19 effective January 5, 2022. We will continue to offer services online , by phone, or in-person by appointment only. The building closure will be reassessed in two weeks.
The Police Department and Post Office remain open. Public meetings will continue to be held remotely. Meeting agendas include instructions for public participation.
UPDATE - August 12, 2021: Paradise Valley Returns to Phase 2 of Its Reopening Action Plan
Because of the increase in COVID-19 cases in Arizona and in Maricopa County, the Town of Paradise Valley municipal buildings will remain open, but return to Phase 2 protocols including:
- Employees must wear masks unless seated at their desks
- The public is encouraged to wear masks while in any of the municipal buildings
- Public counters to remain open with strict social distancing in place
- Continue online business practices
- Employees who are not public facing will increase remote work at their discretion and with their supervisor's approval
- The Community Room and Police Auditorium will remain open, but users must practice social distancing and are encouraged to wear masks
Read the entire Reopening Action Plan Here
Paradise Valley Municipal Buildings are Open to the Public and Operating Under Phase 3 Protocols
Phase Three Protocols
- Employees will wear masks at counters and if moving within a building
- Residents and other visitors are asked to wear masks and respect social distancing signage
- Town Hall restrooms in the public lobbies of the Court and Police Department are open
- Community Room is open
Town Leaders are actively engaged in monitoring COVID-19 developments through direct contact with their governmental partners at the State and Federal levels and are planning and acting accordingly pursuant to the best information and advice from national, state and county public health experts and officials.
In light of recent federal and state health and safety guidance, the Town, by a unanimous resolution of the Town Council upon a special meeting called by the Mayor on March 17, 2020, has implemented an action plan to protect the health and safety of citizens and employees, effective immediately. Mayor Bien-Willner also issued a proclamation on March 17, 2020 that corresponds with the declarations of emergency by the President of the United States and the Governor of the State of Arizona to ensure that public health and safety are preserved and that the best practices from health experts are continually being followed until we emerge from this current situation together. Along with the other preventative measures explained in the links below, "social distancing" and restricting social gatherings to 10 persons or less are to be observed in the Town of Paradise Valley.
Not sure which department you need? Contact us below and we will connect you with the appropriate department or employee.
Press Releases and Other Communications from the Town
- June 20 Update on COVID-19 and Face Coverings – County-Wide Policies Based on Expert Information Require Face Coverings in Certain Settings in the Town and throughout Maricopa County
- June 18, 2020 - Mayor Jerry Bien-Willner Response to Governor Ducey’s Executive Order
- March 20, 2020 - COVID-19 and Mayor Jerry Bien-Willner Update
- March 17,2020 - Town of Paradise Valley COVID-19 Response Press Release
- March 17, 2020 Proclamation of Emergency
- BUILDING & ENGINEERING PERMITS
- CODE ENFORCEMENT
- COMMUNITY ROOM
- MUNICIPAL COURT
- POLICE DEPARTMENT
- POST OFFICE
- PUBLIC MEETING PARTICIPATION
- PUBLIC WORKS
- SPECIAL EVENT PERMITS
- UTILITY SERVICES
The Building and Engineering offices are open to the public. However, customers are encouraged to continue to submit applications electronically and meet with staff members by phone or video conference.
Please submit Building and Engineering Permit Applications, plans, and all supporting documentation via email at firstname.lastname@example.org. If you are submitting a large file please use a file sharing software to submit your plans. If you have any questions please contact the Building Safety Department at 480-348-3692 or the Engineering Department at 480-348-3636.
The Town is currently accepting payment via Credit Card by phone and a 3% fee will apply. Any redline resubmittals must be completely scanned and emailed to us for review. If you have approved plans waiting for pickup, please contact us to arrange for pickup and payment.
The Code Enforcement Department is responsible for investigating complaints and code violations including:
- Rights of way
- Safety Ordinances
- Washes (maintenance and illicit discharge of pollutants)
Click here to report a concern. To report a dust violation, please contact Maricopa County at 602-506-6616.
Pursuant to CDC guidelines limiting gatherings of people, the Community Room is closed until further notice.
The General Election for county, state, and federal offices is November 3, 2020. Approximately 85% of registered voters in Paradise Valley are on the Permanent Early Voter list and will receive a ballot in the mail. A secured ballot drop box will be located in the Town Hall lobby from October 12 through November 3. As an option to returning voted ballots by USPS, voters may deposit their ballot at Town Hall during business hours. On Election Day, the lobby will be open from 6:00 AM to 7:00 PM.
For in-person voting in the November Election, the only polling place in Town will be located at the Camelback Inn. The polling place will be open on Monday, November 2 and Tuesday, November 3.
For more information on preparing for the election, please visit the Maricopa County Elections Department website.
You may schedule inspections and view results via our website. You must have a valid permit number to use both the telephone and web systems. Both systems use inspection numbers, which can be obtained here (PDF) for easy reference. More information may be viewed here.
If you have any problems attempting to schedule an inspection, you may speak with a Building Services staff member at 480-948-7411.
Paradise Valley Municipal Court will resume in-person appearances on June 1, 2020. All visitors and employees must adhere to the following health and safety measures:
- A face mask/covering must be worn at all time unless directed otherwise by a judge. Visitors are required to wear their own face mask and will not be provided by the court.
- A temperature check will be performed on all visitors and employees at the main entrance security station.
- Physical distance of 6ft must always be maintained in court. A maximum of 10 persons are permitted in the courtroom.
- Only participants scheduled for a court proceeding may enter the court. No guest(s) are allowed in with participants unless approved by a judge.
- Courtroom participants shall not approach the bench or clerk station. All case forms/documents will be provided in the lobby at a customer service window.
- We strongly encourage participants to utilize alternate appearance options for court proceedings. The court permits video and telephonic appearances for all participants. If you wish to appear remotely, please notify the court at least 10 days prior to appearance date at (480) 404-7000 or email@example.com .
NOTIFICACION DE LA CORTE
La Corte Municipal de Paradise Valley reanudara las comparecencias en persona el 1ro de Junio del 2020. Todos los visitantes y empleados deben de apegarse a las siguientes medidas de salud y seguridad:
- Debe de utilizarse una máscara/prenda para cubrir el rostro en todo momento al menos que el juez ordene lo contrario. Se les requiere a los Visitantes utilizar su propia mascará facial, la corte no le proveerá una.
- Se realizará una revisión de temperatura a todos los visitantes y empleados en la estación de seguridad de la entrada principal.
- Siempre se debe de mantener una distancia física de 6 pies estando dentro de la corte. Se permite un máximo de 10 personas dentro de la corte en cualquier momento dado.
- Solo los participantes programados para un proceso de la corte podrán entrar a la corte. No se permite(n) invitado(s) con los participantes a no ser que el juez lo apruebe.
- En el Juzgado los participantes no deberán acercarse al estrado o a la estación de el(la) secretario(a). Todos los formularios/documentos serán provistos en la ventanilla de servicio al cliente en la sala de espera.
- Le exhortamos firmemente a los participantes a utilizar las diferentes alternativas para comparecer a los procesos de la corte. La corte les permite a todos los participantes comparecencias telefónicas o por video. Si desea comparecer de manera remota, por favor notifique a la corte al menos 10 días antes de su fecha de comparecencia al (480) 404-7000 o en firstname.lastname@example.org .
The Police Department will remain fully functional. For in-progress crimes, call 9-1-1. For crimes not in progress, please call the non-emergency line 480-948-7410.
- Post Office hours of operation will be Monday through Friday, 8:00 am to 4:00 pm
- No cash payments will be accepted; credit and debit cards only (We do not accept American Express)
- Adhere to social distancing signage while in line
- Masks are required for postal employees and customers
Please visit the Hopi Post Office located at 8730 East Via de Ventura in Scottsdale for all other postal services.
Public meetings including Town Council, Planning Commission, Board of Adjustment, and Hillside Building Committee will be held remotely until further notice. Members of the public are encouraged to participate in the meeting via the following options:
1. View the live stream at https://paradisevalleyaz.legistar.com/Calendar.aspx
(a) Click on Calendar Tab
(b) Look for Town Council meeting (you may have to select it from the dropdown list) and find the meeting date
(c) Click the “In Progress” link in the column titled Video
2. Zoom Conference
(a) Computer: https://zoom.us/j/6678902153
(b) Telephone: 1 669 900 6833 Meeting ID 667 890 2153
3. Submitting questions and comments:
(a) Visit https://paradisevalleyaz.legistar.com/Calendar.aspx, search for the meeting date, and click “eComment”. Locate the agenda item you are interested in and click “Comment” (Please submit comments at least 1 hr prior to meeting)
(b) Email email@example.com (Please submit comments at least 1 hr prior to meeting)
4. Speaking during Call to the Public / Public Hearings
(a) Visit https://paradisevalleyaz.legistar.com/Calendar.aspx, search for the meeting date, and click “eComment”. Locate the agenda item and click “Register to Speak”. Join the meeting by dialing 1 669 900 6833 Meeting ID 667 890 2153
(b) If attending by Zoom Video Conference, click the chat button and enter your name and the agenda item you would like to address
(These meeting participation guidelines are pursuant to Town Council Resolution 2020-08 adopted March 17, 2020.)
The Public Works Department is open Monday through Thursday. Our goal is to continue to provide excellent customer service to our Town residents during this epidemic. To contact the Public Works Department, please call 480-348-3695 and leave a message or you can email Brent Skoglund, Public Works Director, at firstname.lastname@example.org or Jerry Cooper, Public Works Superintendent, at email@example.com.
Special Events includes a wide variety of events or short-term activities, other than minor events, that may impact neighboring properties, and that involve: the use of temporary structures for more than 24 hours; the temporary use of residential property for commercial or charitable purposes; the use of pyrotechnics or other temporary displays visible or audible off the property; the temporary use of public rights-of-way; or the use of temporary directional signage in the public rights-of-way. Special Event includes, but is not limited to, parades or processions, block parties, film production events, charitable fundraising events, designer and/or showcase home events, home and garden tours, and fireworks displays.
For more information and to request a Special Event Permit application, please contact the Code Enforcement Officer. The Town will review and process the application for compliance with local ordinances, but it is the responsibility of the Maricopa County Health Department to review safety protocols related to COVID-19,
As always, the Town of Paradise Valley is here for our Municipal Utility customers. The Finance Department is open Monday through Friday from 7:00 AM to 4:00 PM. Customers are encouraged to continue utilize online and remote payment options by calling Catherine at 480-348-3518. Emails may be sent to her as well at firstname.lastname@example.org. You may also make payments directly online with Xpress Bill Pay at www.xpressbillpay.com.
Information and Resources Regarding COVID-19 and the Outbreak:
In order to keep the public continuously aware of best practices and current information, the Town is supplying links to key public health resources as follows – please continue to do your part to reduce spread, including as stated in the President Trump’s March 16, 2020 guidelines:
Centers for Disease Control (CDC) Coronavirus/COVID-19
Arizona Department of Health Services (COVID-19 updated daily at 9:00 am PDT)
Maricopa County Public Health Department Coronavirus/COVID-19
World Health Organization Coronavirus/COVID-19 Information
Centers for Disease Control (CDC) Coughing and Sneezing Etiquette Website
Centers for Disease Control (CDC) Proper Handwashing Information
For Information on Paradise Valley’s COVID-19 Response contact: email@example.com or 480-948-7411.
For Emergency Services, Call 9-1-1
COVID-19 Hotline - Just Dial 2-1-1
A new statewide COVID-19 Hotline has been launched in partnership between the Office of Arizona Governor Doug Ducey, the Arizona Department of Economic Security and the Arizona Department of Health Services, Crisis Response Network and 2-1-1 Arizona. The Hotline will offer an entry point to field questions and concerns from Arizona residents about the Coronavirus pandemic and trained specialists will respond to calls in English and Spanish. The line will also provide important information, including:
- How to prepare for and prevent Coronavirus spread
- Testing information for COVID-19
- What populations are at higher risk from the Coronavirus
- What to do if you get sick
- Coronavirus and animals
- A list of websites with accurate, reliable and up-to-date information
- Information on food, housing and financial assistance