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1. How do I cancel an active alarm?

To cancel an alarm, please contact the Paradise Valley Police Department at (480) 948-7410 immediately upon accidental activation, day or night.

2. What is a "false alarm"?

A false alarm is defined by the Town Code as an activation of an alarm system that results in a public safety personnel dispatch to premises where the alarm system is activated, with no evidence at the premises of a crime or emergency, as emergency is determined by public safety personnel.

3. Do I have to register my home alarm system?

You no longer have to register your alarm with the Town.

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1. How soon can I get an inspection?

If scheduled before 3:00 pm, an inspection will occur the next business day.

2. What is the turnaround time on plan revision?

Turnaround is 15 business days or less.

3. Is PEX tubing allowed for water lines?

Yes, but not underslab unless sleeved.

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1. What do I do with ownership information when I file a complaint?

Verify the mailing address is current and correct.

2. How do I control mosquito larvae?

Use larvae-eating fish or oil-based chemicals.

3. How do I get my neighbor to clean their yard when the property is an LLC?

The responsible party will need to be located for property maintenance.

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1. What is the typical height of a building for hillside?

It usually varies, but the maximum height of a hillside building is 24 feet.

2. Where is existing sewer located?

For a specific location, speak with David Diekman (480 348-3572) at the Engineering Department to find out where the sewer is located.

3. Is outdoor lighting allowed on hillside lots?

No, outdoor lights are restricted. Minimal amounts are allowed for safety purposes. Contact George Burton (480 348-3525) to find out how this is determined.

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1. Does my new home need a fire sprinkler system?

Yes. Everything except a gazebo needs a fire sprinkler.

2. When are inspections done?

Inspections are done on Wednesdays.

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1. Where are the breeding grounds for mosquitoes?

• Tin cans
• Old tires
• Decorative ponds and fountains
• Bird baths
• Horse troughs
• Overgrown ditches
• Urban lakes
• Un-maintained swimming pools
• Open septic tanks
• Sewage and industrial waste ponds
• Irrigation or rainwater that ponds for more than three days
• Over-irrigated or poorly leveled yards and pastures
• Tail-water ponds
• Desert ponds
• Stock tanks
• Backed up washes and flood control drainage areas

Mosquitoes are active during the nighttime hours, indoors, and outdoors.  For more information, contact Maricopa County Vector Control at (602) 506-0700 

2. What are some ways to prevent mosquitoes from breeding?

• Clear debris from property - wet leaves, yard waste, and other trash can be a breeding ground
• Eliminate pools of stagnant water
• Keep swimming pools treated and circulating
• Check and eliminate places that accumulate water
• Keep fountains operating or drain the water
• Repair leaky pipes and outside faucets
• Empty water from outdoor containers, old tires, tarps, and unused swimming pools
• Turn outdoor buckets and containers upside down to prevent water form accumulating
• Install yellow light bulbs in outdoor lamps - mosquitoes are not attracted to yellow light
• Limit outdoor activity after sunset - mosquitoes are most active at night
• Repair window screens - these are effective barriers against mosquitoes entering the home
• Keep doors closed
• Use insecticides sparingly and carefully - read label instructions carefully
• Wear insect repellents

For more information, contact Maricopa County Vector Control at (602) 506-0700.

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1. How do I sign up for Defensive Driving School?

Enroll online at www.azcourts.gov/drive online.

2. Can I make a payment by phone and use a credit card?

Yes, you may waive your right to a hearing, enter a plea of responsible, and pay the fine by phone at (480) 404-7000 or online at CitePayUSA

Payment must be received by the court prior to your court date.

3. Who do I contact to ask about the photo enforcement citations?

You can call the Redflex help desk at 877-847-2338.

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1. My rental car company notified me that I have a citation, what do I do?

The rental car company will notify us with the renter’s
information but it may take some time to receive and review the information
before we can issue a citation to you.  We will mail you a copy of the
citation with a page of options.  You can also review your options on the
court website: https://www.paradisevalleyaz.gov/274/Civil-and-Traffic-Tickets

2. I live outside of Arizona; can I still take a defensive driving course to have the citation dismissed?

Yes, you are still able to take a defensive driving class if
you are otherwise eligible.  You can attend an online class that has been
approved by the State of Arizona or return to Arizona to take the class in
person.  More information can be found here:  https://www.azcourts.gov/driveschoolinfo/home.aspx

3. I just drove through an intersection and the camera light flashed, has a citation been issued to me?

Maybe. It takes a few days for the incident to be manually
reviewed to determine if a violation has occurred.  If a violation has
occurred, the driver of the vehicle will receive a citation through the mail.
It is possible that the flash was triggered by another driver or was a test
flash used to ensure the system is working properly, and in those cases you
would not be issued a citation. 

4. What should I do if I’m not the driver?

If you were not the driver of the vehicle at the time of the violation, complete the section inside your citation and return it in the enclosed prepaid envelope before your court appearance date. You will need to include an enlarged, clear photocopy of your driver’s license to exclude yourself as the driver and nominate another driver. If your nomination is declined, you will receive notification from the court.

 

5. I lost my citation. How do I get another copy?

In the case of a lost citation, please contact the Photo Enforcement office at Paradise Valley Police Department via telephone at 480-348-3575 or email at PhotoEnforcement@paradisevalleyaz.gov. 

6. Why are speeders allowed a 10mph buffer?

The margin is intended to address language in the Arizona
Revised Statutes related to speed offenses that defines, "...reasonable
and prudent..." speed. It also provides a reasonable margin of error/grace
for inaccurate vehicle speedometers and short-term lapses of attention by
otherwise law-abiding and generally cautious drivers.

Our primary focus is on intentional, aggressive and
negligent drivers. Statistics tell us that at 10 mph over the posted speed
limit, the probability of being involved in a crash double. However, at
20 mph over, the probability increases to 11 times greater. We are trying
to change the driving behavior of those persons who are most likely to cause
crashes.

7. Are points assessed against my driver’s license for photo enforcement convictions?

Yes. In accordance with Arizona Administrative Code
R17-4-404, Driver Point System, points are assessed by MVD for each conviction
reported to them by the Court. Each red light conviction is assigned two
points, and each speed conviction is assigned three points.

8. Can I avoid points against my license by taking defensive driving school?

Yes. If you have not used the Defensive Driving School (DDS)
option in the past twelve months, you can avoid points being assessed against
your license. This alternative is fully explained on the options page of each
photo enforcement citation.

9. How much is the fine for my photo enforcement citation?

Please refer to the Fines/Fees Schedule at https://www.paradisevalleyaz.gov/161/Municipal-Court

10. Where does an intersection begin?

A vehicle must have ENTERED the INTERSECTION (red
box) before the signal turns RED.  In Arizona, the point of
violation can be simply defined as the connection or prolongation of the curb
lines.  This is a line from the curb face on one side of the street to the
curb face on the opposite side of the street.  
The crosswalk may not define the beginning of the intersection. 

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1. What is my property zoned?

View the Town's Zoning Map.

2. Can I split my property?

Minimum lot size and width is determined by the property's zoning. Depending on the number of lots you want to create, you may be required to apply for a Lot Split or Subdivision Plat. Contact the Planning staff at (480) 348-3693 for more information on this subject.

3. What if I am unable to meet a development standard like height or setback?

Property owners may apply for a variance from a certain development standard from the Board of Adjustment. Variances are granted based on property hardships such as topography, unusual lot size or configuration, or location. Contact the Planning staff at (480) 348-3693 for more information on this subject.

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1. How do I find out about employment in the Police Department?

The Town of Paradise Valley Police Department is not accepting applications at this time. Application and Recruitment Information For more information regarding employment and qualifications for becoming a police officer, contact Kevin Albert at (480) 348-3617 or email . 

2. Where can I obtain fingerprinting services?

The Police Department offers fingerprinting services to Town residents only. The service is provided on Wednesdays between 3:00 pm to 3:30 pm. A valid ID card is required, and the cost is $5 per card.

Original fingerprint cards must be provided.

3. Where can I get Police records and reports?

Fill out a Public Records Request form. Police Reports are $10 each (exact change - cash, check, or money order), and may be requested by phone (480 948-7418) or mail (6433 E Lincoln Dr Paradise Valley, AZ 85253).

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1. Who do I contact to learn about road construction projects within the Town?

Contact the Capital Project Coordinator at (480) 348-3622 or email.

2. Who do I contact to report a pothole or other street maintenance concern?

Contact the Public Works Operations Manager at (480) 348-3540 email.

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1. Who is my Water Provider?

There are three water providers within the Town of Paradise Valley, including Berneil Water Company, City of Phoenix Water Services and EPCOR Water Company. Where you live within the Town determines your water provider. Click the link below to view a map of the water provider boundaries. For more information including contact numbers please click here Water District Map

2. Who do I contact regarding traffic signal and sign issues?

Please contact Public Works Street Operations at 480-348-3589

3. Who do I contact related to roadway construction in the Town?

The Town could have multiple roadway construction projects occurring throughout the year. These projects could be capital improvement, pavement management, street repair or utility construction. For additional information please visit the Town’s website or contact the Public Works / Engineering Department at 480-348-3636.

4. Who do I contact about drainage concerns in my neighborhood?

During rainstorms, washes are the main pathways that collect the water running off the mountains and through the town. Severe flooding can occur when wash capacities are exceeded or their ability to carry the water effectively is impeded. Preserving our washes while maintaining their ability to safely convey storm water is a shared, ongoing responsibility. Dumping trash or objects into a wash is illegal and, if observed, should be reported to the Code Enforcement department. If you see a wash that needs attention, please contact the Code Enforcement Department at 480-348-3523. If you have drainage concerns on your property and need engineering assistance please contact Engineering Department at 480-348-3528 or 480-348-3636

5. Who do I contact to report a street maintenance concern?

Please contact Public Works Street Operations at 480-348-3589.

6. Who do I contact about dead animal pick-up?

Within the Town’s Right-of-Way please contact Public Works Street Operations at 480-348-3589.
All other areas please contact Maricopa County Animal Control at 602-506-7387.

7. Who do I contact about bees, mosquitos, or varmints on my property?

The Town does not provide vector control services, rather it is provided by privately owned companies. For more information including contact numbers please click here

8. Who is my sewer provider and where is the sewer located?

There are two sewer providers within the Town of Paradise Valley: the City of Phoenix Water Services and the Town of Paradise Valley. Where you live within the Town determines your sewer provider. This map displays the sewer provider boundaries and sewer locations. In addition, many properties within the Town are connected to a septic system and not to the sewer system. For more information including contact numbers please click here.

9. Who provides solid waste and recycling collection in the Town?

The Town does not provide solid waste and recycling collection, rather it is provided by privately owned companies. For more information including contact numbers please click here.

10. Who do I contact about utility billing?

Please contact the Town’s Finance Department at 480-348-3518

11. Why are there colored markings on my street?

The rainbow of colors painted on the sidewalk or in the yard next door is not just for decoration. These markings identify the actual location of underground utilities. The markings include seven standard colors, each identifying a different type of utility line, and are temporary and will fade over time.
• Yellow signifies natural gas, petroleum, nitrogen, butane, and propane;
• Blue denotes water, irrigation, and wells
• Red identifies electric, traffic signals, and streetlights.
• White: Proposed Excavation
• Orange: Communication, Cable Television, Fiber Optics
• Purple: Reclaimed Water
• Green: Sanitary Sewer Systems
This service is provided at no charge to the customer.

For more information, refer to www.azbluestake.com

IT'S THE LAW: BEFORE YOU DIG, CALL ARIZONA BLUE STAKE!
At least two working days prior to beginning your project, call the Arizona Blue Stake Center at (602) 263-1100. The Center's working hours are 6:00 AM to 4:30 PM.

12. How do I dispose of household hazardous waste?

The Town does not provide household hazardous waste collection. Click here for a list of drop off locations.

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1. What is short-term or vacation rental?

“Short-term rental” or “vacation rental” means any individually or collectively owned single-family or one-to-four-family house or dwelling unit or any unit or group of units in a condominium, cooperative or timeshare, that is also a transient public lodging establishment or owner-occupied residential home offered for transient use.  Short-term rental and vacation rental do not include a unit that is used for any nonresidential use, including retail, restaurant, banquet space, event center or similar use. (Town Code Section 10-14-1)

2. Are short-term or vacation rentals allowed in Paradise Valley?

In 2017, the Arizona State Legislature enacted A.R.S. §9-500.39 which preempts local authorities, including Paradise Valley, from regulating short-term rentals based solely on their classification or use. Consequently, these rentals are allowed by state law.  Additionally, long-term rental (greater than 30-days) is permitted under Section 1004 of the Town of Paradise Valley Zoning Ordinance.  Whether the property is rented short-term or long-term, the entire property must be rented as a whole.  Accessory buildings may not be leased, subleased, or rented separate and apart from the main building and no main building may be leased, subleased, or rented separate and apart from an accessory building.

3. Are short-term or vacation rentals allowed in every neighborhood?

A.R.S. §9-500.39 does not preclude the ability for Home Owner Associations to regulate or restrict these types of uses.   In 2019, the Superior Court of Arizona ruled in  Camelback Country Estates Unit One Homeowners Association, Inc., vs. Forty Sixth Place LLC, that the Homeowner’s Association CC&Rs could restrict business uses of properties within the HOA.

4. May residential properties be rented for commercial events?

No.  Short-term rental or vacation rental may not be used for any non-residential use or purpose including but not limited to any of the uses listed in ARS § 9-500.39(B)(3).

5. Do short-term or vacation rental properties pay taxes?

Yes. All short-term and vacation rental properties in Paradise Valley are required to pay both Transaction Privilege (Sales) Tax and a Transient Tax (bed tax).   Property owners are responsible for obtaining a TPT license from the Arizona Department of Revenue.  Property owners who ONLY book through an Online Lodging Marketplace (OLM) (with applicable taxes paid by the OLM) must still file a tax return showing the gross receipts received from the OLM with a deduction equal to the amount received from the OLM.

The Arizona Department of Revenue (DOR) issues tax licenses and collects taxes on behalf of the Town. You may submit the license application online at: https://azdor.gov/transaction-privilege-tax/tpt-license/applying-tpt-license .   See also: https://azdor.gov/transaction-privilege-tax/residential-rental-guidelines 

In addition to completing a Transaction Privilege (Sales) Tax License, property owners must also register the rental property with the Maricopa County Assessor’s Office.

• Download County Assessor Rental Property Registration Form: https://mcassessor.maricopa.gov/help/register-a-rental.php
• FAQ http://mcassessor.maricopa.gov/faq/faq-rental-registration.php

6. Where can I view Ordinance 2022-06 regarding short-term rentals?

You can read Ordinance 2022-06 in full at this link.  The ordinance will take effect in mid-November, 2022

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1. Does the Town Attorney's Office give legal advice to residents?

No. The Town Attorney’s Office does not represent individuals in private legal matters nor do they give legal advice to residents. Attorneys in the Office represent the Town’s elected officials and staff, Town departments, and the Town’s independent boards and commissions. Please seek legal advice from a private attorney.

2. Does the Town enforce CC&Rs (covenants, conditions, and restrictions)?

No. CC&Rs are contracts between private third parties. The Town is not a party to the CC&Rs and has no enforcement authority.

3. Who do I contact about a photo radar ticket I received?

The Town Attorney's Office does not handle civil traffic offenses. Please contact the Paradise Valley Municipal Court at (480) 948-7620 for information.

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1. How do I obtain public records?

Public records may be viewed at Town Hall (6401 E Lincoln Dr Paradise Valley, AZ 85253) during business hours, 8:00 am - 5:00 pm, Monday - Friday.

2. How do I register to vote?

You may register to vote online at Service Arizona.

3. Do I need a business license?

The Town requires a business license if the primary business location is physically located within the Town of Paradise Valley. Business Licensing & Services

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1. How do I contact the Mayor and Council?

The Mayor and Council do not have offices at Town Hall. You may contact them directly using the contact information on the Mayor and Council web page. Mayor & Town Council

2. How do I know when the Town Council will discuss an item?

The Town Council meets on the second and fourth Thursdays of every month except in November and December when they are held on the first and third Thursdays. Meeting agendas and the corresponding reports are posted on the website approximately one week before the meeting. Agendas are subject to change so please verify meeting start times and the order of items prior to the meeting date at (480) 948-7411 or view our Events Calendar.

3. How do I get involved in Town Committees?

There are a number of volunteer opportunities for Town residents. You may sign up to receive email notices when vacancies occur on Town committees by clicking on the Notify Me Signup button on the homepage. Notify Me

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1. Can I pay my utility bill online or over the phone with a credit card?

Yes. The Town now accepts credit card payments online through XpressBillPay.

2. Can I make advance payments?

Yes. Advance payments will be applied to future bills.

3. How is my sewer bill calculated?

Every year the sewer user charge is recalculated based on 90% of the average monthly indoor and outdoor water consumption for the preceding consecutive months of December, January, February, and March (excluding the month of greatest consumption). Rates are set by the Town Council and may be found in the Master Fee Schedule.